Please read this document carefully, hereinafter referred to as "This Document," "Contract," or "Terms," along with the documents mentioned herein.

This document represents the terms of use of www.pindrio.ro (hereinafter referred to as the "Platform") and the placement of orders through the Platform.

By browsing the Platform or placing an order, you agree to the Terms and Conditions described below. This document constitutes a legal agreement—a contract between you and us.

Please also read the Privacy Policy (which you can find here) and the Cookie Policy (which you can find here) before navigating the website or placing an order. If you do not agree with these Terms or the Policies mentioned above, please do not use the website.

The "Terms and Conditions" section represents how IOTO TECHNOLOGY SRL (the company name) conducts its business and helps define the relationship between you and our website when interacting with our services. It includes the rules that will govern the relationship between you, as the Client, and us, as the intermediary Platform, as well as the terms of use of the www.pindrio.ro website by potential visitors or customers.

The "Terms and Conditions" document is drawn up in accordance with the mandatory provisions stipulated by applicable national and European legislation governing the relationship between the parties in this document.

1. Introduction. Definition of Terms Used
2. Online Sales Policy
3. Ordering Products and Services
4. Prices of Products and Services, Invoicing, and Payment
5. Stock Availability
6. Customer Right of Withdrawal in the Case of Digital/Electronic Products
7. Return Policy
8. Working Hours, Deliveries, Deadlines
9. Buyer’s Obligations
10. Supplier’s Obligations
11. Warranties
12. Intellectual Property Rights
13. Supplier’s Liability, Limitations, and Exclusions
14. Acceptance of Terms and Customer’s Responsibility
15. Complaints and Claims
16. Personal Data/Privacy Policy
17. Force Majeure
18. Notifications
19. Applicable Law and Dispute Resolution
20. Specific Clauses
21. Changes/Amendments/Updates to This Document

1.1. Who are we?
Below you can find our identification details:

Name
IOTO TECHNOLOGY S.R.L.

Registered office
Galati, Costi, Str. Luminoasa, No. 1B-3/3, Jud. Galati

Commercial Registry Number
+40770511341

In this document, we will refer to ourselves using the official name mentioned above or under the pindrio brand, which is the name by which the company is known, as the “Provider.”

pindrio offers products and services through the Platform and its subdomains or affiliated websites (collectively referred to as the "Platform"), as well as other tools made available to the Buyer for accessing services, and through all associated media profiles/pages.

1.2. Definition of terms used

Provider – refers to IOTO TECHNOLOGY SRL, the legal entity acting as an intermediary between the seller listed on the platform www.pindrio.ro and the Buyer.

Client/Buyer – refers to any individual over the age of 18 with full legal capacity, or any legal entity, who creates or does not create an account on the website and places an online order. The term Client/Buyer also refers to a legal entity placing an order through an individual on its behalf. Adults who authorize minors to use the website are responsible for the behavior of the minors and all actions they may undertake on the website.

Products or services – refer to any goods/products or services offered to the Client/Buyer for purchasing, for a price, through the Platform.

Contract – refers to the distance agreement (without simultaneous physical presence) between the Provider and the Client regarding the purchase of one or more Products or Services from the website, through the placement of an Order by the Client and its acceptance by the Provider, in compliance with legal provisions and the terms and conditions. The contract is usually concluded in Romanian.

Account – refers to a unique interface of our website that allows personalizing a section of the site by entering an email address and password. This section contains various information about the Client.

Order – refers to the commitment expressed through the website by the Client to purchase one or more Products, under the terms specified in this document and/or agreed with the Provider through a distance communication method. For clarity, the Client understands that IOTO TECHNOLOGY SRL (the Provider) is not the seller, but rather the legal entity listed as a seller on www.pindrio.ro, which is also the entity responsible for all legal obligations as the seller.

User – any person who has created an account on the site.

Visitor – any person who accesses the site.

Platform – refers to our pindrio platform, including any section or subpage of it.

Seller – third-party entity listed on the website www.pindrio.ro, acting as a seller in the relationship with the Client, which guarantees and complies with Romanian e-commerce legislation.

Other terms used in this document have the meaning defined by the applicable legal provisions.

2.1. Any potential Client acting for a legitimate purpose and intending to purchase one or more Products from us, in compliance with these terms and conditions, is allowed access to the Platform website for placing an Order.

2.2. The Client declares that they accept and agree to the form of remote communication (e.g., by phone or email) through which we carry out our operations when using the website and, if applicable, when registering an Order.

2.3. In the event that there are errors regarding the price or any other details of the Products and you have placed an order, we will inform you by email or another agreed method of communication, as soon as possible regarding such an error.

2.4. When there is an ongoing promotion or campaign of any kind, the Products subject to sale under that promotion will be subject to the terms and conditions applicable to that specific campaign or promotion, which we will notify you about.

2.5. All promotions or campaigns presented on the site are valid for the specified duration, and if no duration is indicated for the promotion, they will be valid within the limits of available stock/places or for the duration we deem appropriate to achieve our objectives.

2.6. We do not guarantee the availability of all Products at all times and reserve the right to cease the sale of any product at any time.

2.7. Any questions or concerns can be confidently addressed to the email address: [email protected] or by completing the contact form, and we guarantee a prompt response.

3.1. The Client expresses their agreement to enter into a bilateral contractual relationship by placing an online order, which may contain one or more of the products or services offered on our website by third-party sellers.

3.2. Any individual (who has reached the age of 18) or legal entity can place an order from the account menu, which will facilitate interaction with us and may bring benefits (exclusive promotions, discounts, bonuses, etc.).

3.3. Adding a product to the shopping cart does not represent a reservation of that product, and an order will be considered valid and completed only after going through all the steps in the menu and confirming the full payment for the selected products or services. By completing the Order, you confirm that all the data you have provided is accurate, complete, and truthful at the time of placing the Order and explicitly acknowledge that this Order involves your firm obligation to pay the "total amount due." Any other purchase procedure will not result in a valid contract, and we will not have the obligation to deliver the respective product or service.

3.4. We inform you that we cannot estimate the time required to finalize and deliver products and/or services that require additional information from you or involve customization of already available products/services. Also, considering that products are provided by third-party vendors, delivery times may vary from case to case.

3.5. The order will be considered accepted by us no later than upon delivery of the ordered Products, and in the case of an order that is not accepted but paid, we will refund the transferred amounts. The notification received by email after placing the Order, regarding the order being processed, serves as information and does not represent our acceptance of the Order.

3.6. The Client undertakes not to sell/resell or distribute the products purchased through the website, as the Products are intended for personal use, and in the case of professional use, a customized offer can be presented to the Client upon their explicit request.

3.7. The Client is fully and directly responsible for violating the provisions above, and in this case, the Provider reserves the right to request from the Client the difference in price for each Product they have transferred, regardless of whether it was modified partially or not. This right does not exclude the Provider's possibility of recovering the full damage suffered, by any legal means, including contacting the respective persons where the documents are found to request information regarding the purchase of the Products.

3.8. The Provider may cancel an order placed with a simultaneous or subsequent notification (such cancellation does not entail any liability on our part) in the following cases:

a) the transaction is not accepted by the bank issuing the card (the bank that issued the card does not accept the transaction, in the case of online payment);

b) the card processor with which the seller/provider collaborates does not validate or invalidates the transaction (for example, either due to insufficient funds or other reasons, according to the processor's policy);

c) payment completion is not made within the term indicated by the proforma invoice, in the case of payment via bank transfer/internet banking;

d) the data provided by the User/Client upon accessing the Platform is incomplete or incorrect;

e) the user/client does not confirm the Order when contacted by the seller/provider for this purpose;

f) the Provider reasonably considers that by accessing the Platform and placing the Order, the user/client aims for an illicit purpose or one that may cause harm in any way;

g) any of the terms and conditions in this document have not been fully respected.

4.1. The prices of the Products displayed on the website or communicated to the Client are expressed in Lei and include VAT according to the applicable legislation, as displayed on the website, and are considered valid prices for the Products displayed on the website or communicated to the Client at the time of completing an Order.

4.2. The Supplier may update the prices of the Products, and such updates will replace any previously displayed prices for those Products.

4.3. The prices do not include delivery costs unless it is explicitly stated or provided as a bonus for large orders.

4.4. In case the price is not displayed, the Client will have the option to request an offer, and an operator will communicate the price as soon as possible.

4.5. The price of the ordered product is the one displayed at the time of placing the order.

4.6. The price printed on the invoice is the same as the one provided by the operator when confirming the order.

4.7. The payment methods are available on the order confirmation page.

4.8. Based on the information held by the Supplier and the data provided by the Buyer, an invoice will be issued for the delivered goods. Additionally, the package will be accompanied by the documentation required by law for the ordered product/products, if applicable: conformity certificate/declaration, warranty certificate, user instructions, etc.

4.9. The Supplier will issue the invoice for the purchased products or services based on the identification data provided by the Client, and the invoice will be delivered either with the ordered products or services or via email to the Client or to the Client's Account. This invoice is valid in this format, even without a stamp or signature from the issuer.

4.10. For card payments, no additional fees will apply, and the Supplier is not responsible for any other costs incurred by the Client in addition to the price of the purchased Product, including, but not limited to, bank transfer fees or foreign exchange conversion fees applied by the issuing bank if the currency of the card differs from the currency in which the sale is conducted.

4.11. The Client will be fully responsible for any incorrect payment made.

5.1. The products are available in stock, but the Supplier cannot guarantee the availability of the posted products.

5.2. Clients are correctly informed, according to the terms and conditions, about the availability of the ordered products before the delivery confirmation, and errors in communication may rarely occur. In the event that a product is paid for but can no longer be delivered, the money will be refunded.

6.1. In the case of strictly digital/electronic products, the Client understands and accepts that the Products and Services sold on the website www.pindrio.ro are exempt from the right of withdrawal from the contract, in accordance with the applicable legislation, as they refer to the provision of digital content not delivered on a physical medium, and the service starts with the Client's prior explicit consent. The amounts paid for a product, good, or service on our website cannot be refunded.

6.2. The Supplier may decide, in exceptional cases and solely at its discretion, to refund certain amounts (either total or partial) based on specific circumstances, according to our commercial policy.

7.1. According to O.U.G. no. 34/2014, the Client/Consumer has the right to withdraw from this contract within 30 (thirty) days, without specifying the reasons and without incurring penalties.

7.2. The withdrawal period expires after 30 (thirty) days and is calculated starting from the day on which the Client/Consumer or a third party, other than the carrier, indicated by the Client/Consumer, physically takes possession of the products.

7.3. In order to exercise the right of withdrawal, the Client/Consumer must inform the Supplier about their decision to withdraw from this contract, using the dedicated form from the client menu.

7.4. For this purpose, the Client/Consumer can use the withdrawal model attached in Annex no. 1, but using it is not mandatory.

7.5. To respect the withdrawal deadline, it is sufficient for the Client/Consumer to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

7.6. In case of withdrawal by the Client/Consumer, the Supplier will refund any amount received from the Client/Consumer, except for additional costs resulting from the Client/Consumer’s choice of a return method other than the one provided by the Supplier.

7.7. Additional costs represent any costs (transport, delivery, depreciation of the products resulting from handling other than what is necessary to determine the nature, qualities, and operation of the products, postage fees, or any other nature) that the Client/Consumer will bear when exercising the right of withdrawal.

7.8. The courier service costs, if the respective order did not benefit from free shipping, are non-refundable.

7.9. The refund will be made using the same payment method as the one used for the initial transaction, unless the Client/Consumer has expressly agreed to a different refund method, and the Supplier agrees with this.

7.10. The refund may be delayed until the Supplier receives the products back or until the Client/Consumer provides proof that they have sent the products back, with the nearest date being valid. The Supplier may decide to process the refund earlier.

7.11. The Client/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it reaches the store.

7.12. The Client/Consumer is directly responsible for any depreciation of the products resulting from handling, other than what is necessary to determine the nature, qualities, and functioning of the products.

7.13. Upon request and with the Client/Consumer's consent, the Supplier may recommend the Client/Consumer purchase another product of equivalent quality and price to the one requested in the initial order.

7.14. The initial order will be canceled upon confirmation of the order for the product/products replacing the initial one.

7.15. The following products cannot be returned:

Products that were part of a special order;
Products that were customized upon the Client/Consumer's request;
Products made according to the Client/Consumer’s specifications (e.g., coloring a product in a desired shade);
Products showing signs of impact, damage, or wear;
Products that are not suitable for resale;
Products that may deteriorate or expire quickly;
Sealed products that cannot be returned for health protection or hygiene reasons, once unsealed by the buyer (e.g., lingerie);
Products that are inseparably mixed with other elements.
7.16. The Supplier will bear the return costs if it is attributable to them (e.g., products received do not match the order, they are different from those requested, etc.).

7.19. For additional information related to the return of products, please contact us via the contact form or at the email address: [email protected]

7.20. These provisions complement Law no. 365/2002 regarding electronic commerce, as republished and amended, and O.U.G. no. 34/2014 regarding consumer rights in contracts concluded with professionals.

8.1. An order can be placed at any time, but the processing period is from Monday to Friday between 8:00 AM and 4:00 PM, excluding legal holidays.

8.2. Products available on the online site can be delivered by courier within the specified area.

8.3. The delivery time for products varies depending on each seller listed, with delivery times mentioned for each seller and product. In any case, this time will not exceed 30 days.

8.4. Physical deliveries are made door-to-door via express courier - an outsourced service, therefore independent of the seller/Supplier.

8.5. There may be delays beyond the delivery time indicated at the time of order confirmation, and in such cases, the Supplier assumes no responsibility on behalf of the courier companies.

8.6. The Supplier assumes no responsibility for the delivery of products ordered by the buyer. The risk of the product's loss or damage transfers to the buyer at the moment the courier company receives the goods. If, for any reason, the ordered product can no longer be delivered (e.g., out of stock), the money will be refunded to the Buyer as a priority.

To provide true, correct, and up-to-date information about their entity/individual when requested; otherwise, there is a possibility that orders may be rejected.
To accept the resolution of any issues within 30 (thirty) days from the date of notification by sending an email to the Supplier.
To accept the Supplier’s Terms and Conditions upon placing an order and to pay for the products and/or services through the available payment methods at the time of order submission.

To provide users with professional information about its products and services free of charge. The content published on www.pindrio.ro is for informational purposes only. The characteristics of the products and the related technical documentation displayed on the site are provided by the manufacturers and listed vendors. Product images are for presentation purposes, but depending on the batch in which they were manufactured, the actual appearance of the product may differ.
To contact customers to confirm orders via email or phone;
To deliver products within a maximum of 30 (thirty) days from the order confirmation, if they are in stock;
To use the personal data collected from customers/users in accordance with the “Privacy Policy” and “Cookie Policy”.

11.1. In accordance with the applicable legal provisions, the Client acknowledges and agrees that for electronic/digital products that allow immediate access, no legal warranty will be provided.

11.2. The Buyer understands that, regarding the warranty, the listed seller (not the Supplier IOTO TECHNOLOGY SRL) guarantees that the delivered products are original, sealed, and come with the corresponding warranty in accordance with legal provisions.

11.4. The quality of the marketed products is guaranteed for the period specified on the packaging, provided that the storage and transportation instructions are followed.

11.5. For any complaints or notifications, please contact us at the following email address: [email protected].

12.1. All copyright related to the products on the Platform belongs to IOTO TECHNOLOGY SRL.

12.2. The Client is not permitted to copy, distribute, publish, transfer to third parties, modify, and/or otherwise alter, use, link to, display, or include any content in any context other than the original one intended by IOTO TECHNOLOGY SRL. The Client is also prohibited from including any content outside the designated package, removing copyright markings of IOTO TECHNOLOGY SRL from the package, or participating in the transfer, sale, or distribution of materials created through the reproduction, modification, or display of the package, except with the express written consent of IOTO TECHNOLOGY SRL. The latter reserves the right to recover any damages caused (direct, indirect, present, and future) by any means provided by legal provisions.

12.3. The Client understands that there may be situations where IOTO TECHNOLOGY SRL does not own intellectual, industrial, or commercial property rights over certain files, images, materials, etc., published on the website, but only has a right to use them. Regardless of the situation, the Client is not permitted to commercialize, redistribute, or reproduce these materials, nor to decompile or modify their structure, without the prior consent of IOTO TECHNOLOGY SRL.

13.1. The Supplier is not liable if the Client provides incorrect or incomplete information or data, as the Client is solely responsible for the accuracy of such information. In this regard, the Client acknowledges and understands that a large portion of our website's functions are automated, and the final outcome depends exclusively on the information provided or entered into the system by the Client.

13.2. The maximum liability of IOTO TECHNOLOGY SRL, as well as its directors, administrators, employees, subcontractors, and affiliates, towards Clients for any damages of any kind shall be limited to the maximum amount effectively paid by the Client to IOTO TECHNOLOGY SRL.

13.3. The Supplier assumes no liability for:

a) loss of data or content, lost profits, business interruptions, or any indirect, incidental, special, consequential, exceptional, or punitive damages resulting from or related to the materials or services provided by IOTO TECHNOLOGY SRL, even if the Client has been informed of the possibility of such damages, and without prejudice to the essential purpose of any limited remedy;

b) the Client’s decisions based on messages promoted by a partner or affiliate, or any decisions made as a result of information found on the website, regardless of whether it was written by recognized experts in the field or not;

c) any changes regarding the provision of services, including a total or partial interruption of service delivery (or certain service features);

d) the absence or incomplete provision by the Client of verifiable information;

e) the Client’s inability to keep their login credentials (username, password, or other credentials) secure and confidential;

f) any damage to a device or digital content owned by the Client.

The User or Client acknowledges and agrees that the use of the Platform is prohibited in the following ways or for the following purposes:

a) in violation of the Terms and Conditions outlined in this document;

b) in any manner that breaches applicable legal provisions or could lead to the violation of such provisions;

c) for disseminating false or misleading information, spreading disinformation, inciting hatred, or similar actions;

d) by acting on behalf of another person, particularly through the use of false names, email addresses, phone numbers, etc.;

e) for defaming others, making insults, accusations, or offensive statements about any person;

f) for promoting or concealing illegal or immoral activities;

g) for reproducing the website interface in any way that misleads users, clients, or potential clients;

h) for gaining unauthorized access to data voluntarily provided by visitors or clients;

i) for introducing malicious programs or code into the system;

j) for requesting illegal information, products, or services, or for seeking information that facilitates illegal activities;

l) for gaining access to various sections or subsections of the website, or to the products or services offered by us, using illegal methods;

m) for acquiring products or services with the intent to resell them.

15.1. Users and/or Clients of the Platform can contact us via email or through the form in the "Contact" section for any questions, issues, complaints, or claims related to Products or Services, including for identifying and correcting any errors that may occur during data entry.

15.2. Complaints received will be addressed by us within a maximum of 30 (thirty) calendar days from the date of receipt.

By using the Platform, the Client understands and agrees to provide the Supplier with personal data, which will be processed in accordance with and for the purposes outlined in the Privacy Policy, which complements these Terms and Conditions.

17.1. Neither the Supplier nor the Client shall be held liable for the failure to perform or for the improper, total, or partial performance of any obligation under this contract if such failure or improper performance is caused by force majeure, as defined by law.

17.2. The party invoking force majeure is required to notify the other party within 15 (fifteen) calendar days of the occurrence of the event and take all possible measures to limit its consequences.

17.3. If the event does not cease within 15 (fifteen) calendar days from its occurrence, the parties have the right to notify the automatic termination of this contract, without either party claiming damages.

18.1. The User agrees that all communications made under this document shall be conducted via electronic mail to the address provided by the User on the website, consenting that such communication is valid upon proof by the Supplier/Provider of the transmission of the communication.

18.2. The parties agree that all communications related to this Contract shall be made to the following addresses:

For the User – at the email address provided through the Platform;
For the Supplier – at the following email address: [email protected]

19.1. This document represents a legally binding distance contract, accepted by simple acknowledgment, and is governed by Romanian law.

19.2. In the event that the disputes cannot be resolved amicably, the parties will submit to the competent courts in accordance with the law.

20.1. Our obligation is not an obligation of result, but one of diligence, meaning that we will do everything we can to deliver the Products or Services. However, we cannot guarantee their execution, and the Client expressly agrees to this.

20.2. The Supplier assumes no liability for accessing the links found on the site and does not guarantee that the platform is free of bugs or viruses. The Supplier is not responsible for any temporary, partial, or total interruptions of the platform, and such interruptions do not entitle the Client/Consumer to compensation.

20.4. The language in which the contract is concluded is Romanian.